When Marissa Mayer was named CEO of Yahoo, many people (including me) believed that she might put serious effort into resurrecting the rather forgotten by the previous management(s) Yahoo! Local. And while there has definitely been some movement in that department, not many changes benefited the average user.
A. Issues with time frames for verification.
One of the first more notable changes was the introduction of “Marketing Dashboard“, together with a two-step verification process. And here is where the major confusion comes. There wasn’t (and there still isn’t) a clear explanation of how the verification process works. The feature was added all of a sudden and Yahoo! Local’s help files are, ironically, of no help. However, having to do this at least a few hundred times since its introduction, I figured out the process generally goes like this:
1) Claim an old listing or create a new one – you could do it either using a Yahoo account, or using a Facebook or Google account.
2) Choose the verification option – email (must be under business domain), phone, SMS, postcard
*Note: whenever possible do NOT choose postcard, because this might take up to 6-7 weeks.
3) Manual verification by Yahoo moderator – this is the only part of the process that has a corresponding help page, and according to that page the review process should take 20-25 days, although the following remark is made: “this time is subject to change and may take longer based on the volume of business listings pending review at any given time”. According to my experience, on average it takes about 2 for free listings.
4) In some cases the listing might get “Declined”, and the reason is usually “Mismatch”. The following explanation is normally provided: “Information provided in your business listing does not match information on your web site. For example, your business address, phone number, or both may not match. Please review your business information.” If you edit and re-submit the listing for verification, you would have to pass through the same cycle once again.
To sum it up – it might take up to 4 months (or even more if the listing is declined) for a free Yahoo! Local listing to get verified in the cases where only postcard verification is possible or 2 months (on average) if other verification options are available.
B. Issues with customer support.
There is a very visible phone number appearing all across the Yahoo!-Local-related subdomain – smallbusiness.yahoo.com. The phone number is 866-883-1043 (for the US only). Unfortunately, my numerous attempts to get a representative to help me (at least with guidance) were met with the straightforward answer “We do not offer phone support for free listing users.” I had, obviously, tried email support already. There are two ways to get to Yahoo! Local’s email support:
- By using this form
- By writing them directly at email@example.com
I found the second way to be more reliable, as in many cases I did not receive any answer using the form. It is to be noted, though, that the average response time is 5 working days, so you would need to be patient.
C. Other Yahoo! Local (and Yext) topics of interest.
1) Yahoo! Local for multi-location, national brands and franchises:
An interesting fact is that Yahoo do not offer business listings bulk upload, unless the business has more than 1,000 locations. Note that a workaround such as “one business x 300 locations + one business x 200 locations + one business x 500 locations” (for instance) is not acceptable. It must be ONE business with at least 1,000 locations. I recently worked with a few national companies that had between 150 and 600 locations and in these cases I found Yahoo’s rules rather incomprehensible.
2) Yahoo! Localworks
On June 17, Yahoo announced (rather quietly) Yahoo! Localworks – supposedly a new tool in the portfolio of Yahoo! Small Business. The tool was also mentioned in Yext’s blog as “a tool from Yahoo! Small Business.” The introductory cost for the tool is $29.99 per month (until September 30, 2013), billed quarterly at $89.97. What the tool does is publishing business listing information to “over 40 directories.” Does it sound familiar? If not yet, then it would become if you perform a free scan via the Yahoo! Localworks page (lower right-hand corner of the page) and see which the platforms included in the package are. Yes, this is more than obviously white-labeled Yext Powerlistings, which I have previously written about. However, the rate offered by Yahoo is significantly lower than the original retail rate Yext offers – $41.58 per month, billed anually at $499. So if you are considering purchasing Yext Powerlistings, you might want to do it via Yahoo! Localworks.
Additionally, what caught my attention was the last question and answer in the FAQ section of the Yahoo! Localworks Features & Pricing page:
What happens to my directory listings if I cancel Yahoo! Localworks?
Cancellation of Yahoo! Localworks will result in the removal of all new directory listings and listings updates created when you purchased Yahoo! Localworks. If you previously had a basic listing on any of the target directories, your listing should revert to the original basic listing.
(*underscoring by me)
This (in)directly answers the question that I am frequently being asked in regards with Yext Powerlistings – “If I cancel my annual subscription with Yext, will my listings disappear/revert back to how they were prior to me paying Yext?” (Yes, they most probably will).