Note: Due to the large number of inquiries we receive, we wanted to make it clear that WE ARE NOT GOOGLE and neither we are affiliated in any way with Google. We do not bear any responsibility for any changes Google has made on either their contact options, or any of their products, including Google Places, Google Plus, GMail, YouTube, etc.
Update (13 September 2012): Many people asked why some of the contact options are not available. I feel I have to make it clear that not necessarily all of them would be available in all cases and for everyone. An example would be the mentioned city-specific phone numbers, which are available only to businesses in the given city, but not country- or world-wide. In addition to this, Google does not answer many questions that are normally answered in the “pinned” threads in the Google and Your Business Forum, so I would suggest you keep a close look at these. Alternatively, you could always contact me for consultation and help, especially with rankings-specific problems.
One of the most asked questions related to Google Places is “How to get real people from Google to speak to”, or “What is the phone number of Google Places’ customer service?” This trend is predominantly caused by the bugginess of the product and the lack of any clear pointers on how to solve many of the problems surrounding it. I have previously written about some ways how one could get support for their Google Places problems, and updated it a little later, but since it was some time ago, some of the tips are now rather rusty.
So here are some more “modern” ways of doing that:
Since the Google Places Help Forum moved a few months ago, many things changed. Now the chances of getting a reply from a Google employee (in 95% of the cases that would be Vanessa Schneider), especially if your case is complicated, are close to perfect. If this does not happen for some reason, you might expect a reply by some of the Top Contributors (and wow! I seem to be one of them, although I’m not so active nowadays for a number of reasons). The TCs, as their title is often abbreviated, are the “most devoted and helpful community volunteers” (as per Google) and they often, if not always, provide the best and most accurate answers to the majority of the questions. In many cases these answers might be more accurate than Google’s ones. However, there are also other members of the forum who are trying to help, but bear in mind that there could be important reasons as to why Google did not promote these members to TC status.
2) Phone Support:
Yes! Phone support for Google Places problems does exist. However, only for a small number of cities in the US for now. These include:
Additionally, you might try your luck with the AdWords Express customer service (note that you might have better results if you are an actual paying customer):
- United States - 1-877-503-0842
- United Kingdom - 0800 169 0474
- Germany - 0800 – 58 94 305
- France - 0 805 540 722
- Australia (trial version) - 1800 257 282
There are trial versions also in Canada, New Zealand, Holland, Spain, and Japan, but they seem to not have customer service phone number just yet.
Sometimes, you might get contacted by Google Places representatives who need to confirm that your business is real and legitimate. Their behaviour might be strange (they reportedly do not even identify themselves sometimes), and they might have some very strong accent, but if you get a call from 650-253-2000 – this IS a real Google Places representative.
3) Email Support:
This is the way suggested on the “Contact Us” page of the Google Places Support site. There are two main ways to reach a real person via email, who will reply with a personalized (not automated) message:
- if you are having problems verifying your listing – via this form
- if some information on your listing is incorrect – via this form
Additionally, it seems to be possible to directly write to Google Places customer service using this email: firstname.lastname@example.org
I have had success using each and every of these methods. Google Places support seems to never have been easier to be reached.